CANCELLATIONS AND REFOUNDS
Unexpected things can happen. If you need to cancel or reschedule an appointment, please let me know as soon as possible by emailing houseofmargot@outlook.com.
1-Hour Boost
You can cancel or reschedule your appointment free of charge up to 24 hours before it starts.
If you cancel within this period and have already paid, you can choose between a new appointment and a full refund.
1 Day Reset
You can cancel or reschedule your appointment free of charge up to 48 hours before it starts.
If you cancel within this period and have already paid, you can choose between a new appointment and a full refund. No preparation costs will be charged.
Late cancellations and missed appointments
If you cancel after these deadlines or are not present for your appointment, you will not automatically be charged the full price.
Agreed work already completed and authorised expenses that cannot be recovered may be charged. Compensation for losses may also be requested where permitted by law.
For the Reset, any preparation charge is explained and agreed before the booking is confirmed. It will not be charged again if it is already included in another amount charged.
Any amount requested will be explained in detail, taking into account costs saved and any opportunity to fill the appointment with another client.
Transformation projects
You can end the project by emailing me.
Work actually completed and expenses already authorised will be charged according to the accepted quotation. Any further amounts may only be requested where permitted by law.
Your deposit will be applied towards the amount due. If you have paid more than this amount, the difference will be refunded.
If I need to cancel
If I cannot attend the appointment, I will let you know as soon as possible. You can choose between a new appointment and a refund of the amounts paid for services not provided.
Any other rights you have under applicable law remain unaffected.
Technical problems during the Boost
If a technical problem interrupts the video call, we will first try to reconnect.
If this is not possible, we will agree on how to make up the remaining time. If we cannot find a solution, the part of the consultation not provided will be refunded.
How refunds are processed
I will initiate the refund within 14 calendar days of confirming the amount, normally using the same payment method you used.
The time it takes for the money to appear in your account may depend on your bank or payment provider.
If something did not go as agreed
Please email me and explain the problem. We will consider how to resolve it together. These conditions do not limit your legal rights if a service is not provided or is not carried out properly.
Contact:
House of Margot
houseofmargot@outlook.com
Last updated: 20 October 2026